People Tracing Service

Terms and Conditions

This Agreement governs the use of the Easy Online Divorce website, including all associated and incidental services provided by Easy Online Divorce resulting from the use of this site.

Easy Online Divorce reserves the right, at its discretion, to change or modify all or any part of this Agreement at any time, effective immediately upon notice published on the website.

Your use of the Easy Online Divorce website constitutes your binding acceptance of these terms and conditions, including any changes or modifications made by Easy Online Divorce as permitted above.

Statutory Rights

These terms and conditions do not affect your statutory rights.

Services and Limitation of Liability

Easy Online Divorce is an online divorce provider assisting unrepresented petitioners in respect of their uncontested divorces only.

Easy Online Divorce is not regulated or authorised by the SRA.

Easy Online Divorce does not provide reserved legal services to the public.

Easy Online Divorce offers an online service only to its customers and at no time provides legal advice regarding the documents or your case. Easy Online Divorce cannot be held liable for any action you take in respect of any Proceedings.

We refer to our Disclaimer, which sets out our liability in respect of our service. Please read our Disclaimer carefully as it forms part of our Terms and Conditions. Our Disclaimer can be found here.

We highly recommend that you seek independent legal advice from a qualified and regulated solicitor before filing your forms at Court.

You are purchasing an online service.

DIY Divorce Assist

Once you have selected the DIY Divorce Service and made the payment of £29, you will receive all of the blank divorce forms you will need to initiate your divorce. You will also receive our Easy Online Divorce Step by Step Guide.

Completed and Verified Service

Once you have selected the Completed and Verified Service and made the payment of £49, you will be presented with a questionnaire which must be fully and accurately completed.

You must return the questionnaire to our designated email address, and documents are then created based upon the information you have input into the questionnaire.

It is important that you carefully check all details input into the questionnaire, including the spelling of all names before submission. Easy Online Divorce reserves the right to charge an administration fee for any amendments required.

An experienced team member will check all documents before they are dispatched to you by email.

You are then required to file the Divorce Application to the Court yourself, following our guide, and you will have online support if you need any further guidance. You will liaise with the Court and submit all Court forms yourself.

Fully Managed Service

Once you have selected the Fully Managed Service and made the payment of £169, you will be presented with a questionnaire which must be fully and accurately completed.

You must return the questionnaire to our designated email address, and documents are then created based upon the information you have input into the questionnaire.

It is important that you carefully check all details input into the questionnaire, including the spelling of all names before submission. Easy Online Divorce reserves the right to charge an administration fee for any amendments required.

An experienced team member shall check all documents before they are despatched to you by email.

You will check, print, sign and return the documents to Easy Online Divorce at our postal address together with your marriage certificate.

You will remain unrepresented throughout the divorce proceedings, and Easy Online Divorce will offer assistance only in the posting of the Court forms to the Court for you at the appropriate times.

You will sign a Form of Authority authorising the Court to discuss your divorce proceedings with us so that we may chase the Court for documents and request updates on your behalf.

Easy Online Divorce shall not go on Court record nor sign any documents in respect of your divorce, and will not attend any Court Hearings in relation to your divorce.

Additional Costs

Court Fees which are set by the Court must be paid when submitting the Divorce Petition (currently £550). These costs are paid directly to the Court. They will call you on the number you provide on the Divorce Application form to take payment by debit/credit card. Or you can pay by cheque – made payable to ‘HM Courts and Tribunals Service’. Please note that the Court amends these costs from time to time.

If you have less than £3,000 savings and are in receipt of certain benefits or on a low income, then you may be able to apply to the Court for a fee remission or a reduced fee.

Please contact us for further information. Easy Online Divorce does not complete the documentation for reduced fees or fee remission as part of their packages.

We have the right to charge an additional fee from time to time. For example, if amendments are required, which are not the fault of Easy Online Divorce.

Easy Online Divorce is an online provider, and all documents are emailed to you at the email address you provide except for the Decree Absolute certificate which we will post to you.

If you require any other documents posted to you for whatever reason then there will be an additional charge of £10.00 for our postage, printing and time costs in this regard. This payment will be taken over the phone before the documents are printed and posted.

Support

Easy Online Divorce will provide technical support via email to help you through the process of downloading the forms and begin using them.

We will also assist with general queries regarding the completion of the relevant fields of the forms. However, we are not legal advisers and are not authorised to provide legal advice.

Timings

All documents shall be electronically sent to you by email using the email address you have provided us. We endeavour to despatch your completed divorce petition to you the same working day providing that we receive all of your information before 4 pm. If your information is received after 4 pm, the divorce petition will be despatched the following business day.

Every care is taken to ensure that all documents are up to date; however, the legal industry is ever-changing, and sometimes Court Forms and documents can be amended or updated outside of our control. All documents produced by Easy Online Divorce must, therefore, be filed at Court within three months from the date of purchase.

The time taken from a divorce application being issued at Court and receiving a Decree Absolute is between 4 and 6 months. However, there is no guarantee that your divorce will be finalised in this timeframe.

Occasionally divorce proceedings can be delayed for reasons out of our control such as Court delays and timetables, and spouses not returning Acknowledgements of Service to Court promptly or at all. We therefore strongly recommend you do not book or arrange events which are dependent on requiring a Decree Absolute until you are in physical possession of the Decree Absolute certificate.

All time frames are subject to change depending on the information provided by you and the complexities of the case.

Refund Policy

Easy Online Divorce offers a 14-day cooling-off policy in line with the Consumer Contracts Regulations. If you change your mind within 14 days of your purchase, then you are entitled to a full refund save for the following exceptions.

You may not obtain a refund if you have downloaded the forms following the purchase of DIY Divorce Assist or if we have dispatched your completed forms following the purchase of our Completed and Verified or Fully Managed Services within the 14-day cooling-off period. All requests for a refund must be in writing to contact@easyonlinedivorce.co.uk.

Complaints Policy

We want you to be 100% happy with our services, but if you are unsatisfied with the services that Easy Online Divorce have provided, then you may make a complaint, which should be in writing and emailed to us at contact@easyonlinedivorce.co.uk. We will thoroughly investigate your complaint and provide a full written response within 28 days.

Typically, replies to any complaint would be made by email, but we can provide a telephone facility to discuss matters of a more complex nature upon request.

Limitations of Use

You may not use the website or the documents for any other purpose except for your personal use. You may use the documents as many times as you wish, however, we recommend that you check with Easy Online Divorce to ensure that the documents are the latest versions before reuse.

You may not publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, in whole or in part, except as expressly permitted in this Agreement.

As a condition of your use of this website, you warrant to us that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Privacy Policy

By purchasing from us, your details will be entered into our customer database. We will never sell or otherwise share your name, email address, or other personal information with any other business or marketing campaign without your permission.

We will, however, send you information from time to time detailing our product updates and special offers. You may opt-out of receiving these notifications at any time after purchasing by using the unsubscribe link provided. All members’ personal data will be saved in accordance with UK and EU privacy laws and the Data Protection Act 1998.

Telephone Conversations

Calls may be recorded for training and monitoring purposes.