Terms and Conditions

This Agreement governs the use of the Easy Online Divorce website, including all associated and incidental services provided by Easy Online Divorce resulting from the use of this site.

 

Easy Online Divorce reserves the right, at its discretion, to change or modify all or any part of this Agreement at any time, effective immediately upon notice published on the website.

 

Your use of the Easy Online Divorce website constitutes your binding acceptance of these terms and conditions, including any changes or modifications made by Easy Online Divorce as permitted above.

Statutory Rights

These terms and conditions do not affect your statutory rights.

Services and Limitation of Liability

Easy Online Divorce is an online divorce provider assisting unrepresented petitioners in respect of their uncontested divorces only.

 

Easy Online Divorce is not regulated or authorised by the SRA.

 

Easy Online Divorce does not provide reserved legal services to the public.

 

Easy Online Divorce offers an online service only to its customers and at no time provides

legal advice regarding the documents or your case. Easy Online Divorce cannot be held liable for any action you take in respect of any Proceedings.

 

We refer to our Disclaimer, which sets out our liability regarding our service. Please read our Disclaimer carefully as it forms part of our Terms and Conditions. You can find our Disclaimer here.

 

You are purchasing an online service.

Managed Divorce Services

Once you have purchased one of our managed divorce services, you will be presented with an online questionnaire which you must complete fully and accurately.

 

Your divorce application is created based upon the information you have input into the questionnaire. You will also email a photo of your marriage certificate to our designated email address.

 

It is important that you carefully check all details input into the questionnaire, including spelling all names, before submission. Easy Online Divorce reserves the right to charge an administration fee for any amendments required.

 

An experienced team member will prepare your divorce application before issuing you login details to access your application online.

 

You will check and digitally sign the divorce application to confirm that you are asking the Court to end your marriage and that the facts stated in your application are true.

 

You will remain unrepresented throughout the divorce proceedings. Easy Online Divorce will submit the correct information to the Court for you at the appropriate times.

 

You will sign a Letter of Authority authorising the Court to discuss your divorce proceedings with us so that we may chase the Court for documents and request updates on your behalf.

 

Easy Online Divorce shall not go on Court record nor sign any documents in respect of your divorce and will not attend any Court Hearings in relation to your divorce.

 

Our fully managed services are for consenting couples only. This means that you both agree to the divorce. You should not purchase our services if you and your spouse are in conflict. Easy Online Divorce cannot be held responsible for any relationship breakdown that delays or halts your divorce. 

Completed and Verified Service

Once you have selected the Completed and Verified Service and made the payment, you will be presented with a questionnaire that must be fully and accurately completed.

 

You must return the questionnaire to our designated email address, and documents are then created based upon the information you have input into the questionnaire.

 

It is important that you carefully check all details input into the questionnaire, including spelling all names, before submission. Easy Online Divorce reserves the right to charge an administration fee for any amendments required.

 

An experienced team member will check all documents before they are dispatched to you by email.

 

You are then required to file the Divorce Application to the Court yourself, following our procedural guide. You will liaise with the Court and submit all Court forms yourself.

Consent Orders

We aim to provide the first draft within two weeks of receiving your completed questionnaire. However, this may not always be achievable because of the complexity or nature of the terms of the order. 

 

It is a court requirement that both parties provide full financial disclosure, which is required even if you are not planning to split the assets. While we may send a copy of the questionnaire to your spouse on request, you are responsible for ensuring that your spouse provides their information.

 

A consent order purchased through Easy Online Divorce requires the collaboration of both parties. Easy Online Divorce cannot be held responsible for any relationship breakdown that delays or prevents you from getting a court-approved consent order. 

 

You are purchasing this service on the basis that you have not and will not receive legal advice from Easy Online Divorce on the terms of your settlement. We strongly advise that you seek legal and financial advice on the terms of any settlement you have reached. The Court has the discretion to request more information, raise questions and refuse to grant an order. 

 

Our third-party solicitors will draft your order strictly limited to the information you provide when you complete our questionnaire. We do not have a duty to advise you of the consequences of the order. You also agree that you will check your drafted order for any omissions or errors before we file it with the Court. No client relationship will exist between you and any firm of solicitors instructed by us to prepare documents for this service.

 

We reserve the right to charge additional fees if your order needs amending after it has been filed to comply with any judicial request. No fee will be payable if the mistake is the fault of Easy Online Divorce. 

Additional Costs

Court fees are set by the Court and must be paid when submitting a divorce petition (currently £593) or consent order (£53). These costs are paid directly to the Court online using a credit or debit card. Please note that the Court amends these costs from time to time.

 

If you have less than £3,000 savings and are in receipt of certain benefits or on a low income, then you may be able to apply to the Court for fee remission or a reduced fee.

 

Please get in touch with us for further information. Easy Online Divorce does not complete the documentation for reduced fees or fee remission as part of their packages. 

 

Sometimes the Court cannot find evidence of your eligibility for help with fees. In this situation, they ask for more proof, or you must pay the court fee. Easy Online Divorce does not provide evidence or speak to the Court about help with fees on your behalf. It is your responsibility to provide the evidence to the Court or pay the fee. The Court will not progress your divorce until they have a valid help with fee claim or have received the court fee. Easy Online Divorce cannot be held liable for delays caused by help with fees claims or the non-payment of court fees.

 

We have the right to charge an additional fee from time to time. For example, if amendments are required, which are not the fault of Easy Online Divorce.

 

Easy Online Divorce is an online provider, and all documents are emailed to you at the email address you provide.

 

If you require any documents posted to you for whatever reason, then there will be an additional charge of £20.00 for our postage, printing and time costs in this regard. 

Support

Easy Online Divorce will provide technical support via email to help you through the process of completing the questionnaires.

 

We will also assist with general queries regarding completing the relevant fields of the forms. However, we are not legal advisers and are not authorised to provide legal advice.

Timings

We aim to respond to all enquiries within 24 hours. However, if we require feedback from the Court, it can take longer. With each case, we provide estimated timings for each stage. As each milestone is reached, we provide further updates. We politely ask that our clients do not ask for updates before milestones are reached, as this helps us focus on processing divorces and keeping our costs low for everyone.

 

While this works for most people, we recognise that some of you want extra support and instant access. If that sound like you, then select our instant access divorce package.

 

All documents shall be electronically sent to you by email using the email address you have provided us. 

 

Completed and Verified documents will be emailed to you within forty-eight hours of receiving your completed questionnaire. 

 

Every care is taken to ensure that all documents are up to date; however, the legal industry is ever-changing. Sometimes, Court Forms and documents can be amended or updated outside our control. Therefore, all documents produced by Easy Online Divorce must be filed at Court within three months from the date of purchase.

 

Any service purchased must be used within six months. If you bought your unused service over six months ago, you would be charged a reactivation fee of £95 to use the service. If your unused purchase is over 12 months old, you will need to pay full price for the service. 

 

Sometimes situations can change as you go through the divorce process, and you may decide to put proceedings on hold. If the delay exceeds six months but is less than 12 months old, you will be charged a reactivation fee of £149. If the delay exceeds 12 months, you will have to pay the full price for the service as your service will no longer be live.

 

Use of our services is your responsibility, and due to the sensitive nature of our service, we do not send reminders that your services are expiring.

 

The time taken from a divorce application being issued at Court and receiving a Decree Absolute averages four months. However, there is no guarantee that your divorce will be finalised in this timeframe.

 

Occasionally divorce proceedings can be delayed for reasons out of our control, such as Court delays and spouses not returning Acknowledgements of Service to Court promptly or at all. We therefore strongly recommend you do not book or arrange events that are dependent on requiring a Decree Absolute until you are in physical possession of the Decree Absolute certificate.

 

All time frames are subject to change depending on the information provided by you and the complexities of the case.

Refund Policy

We offer a 14-day cooling-off policy in line with the Consumer Contracts Regulations to decide whether you wish to proceed with services supplied by Easy Online Divorce, which starts on the day after you have purchased the service. If you change your mind within 14 days of your purchase, then you are entitled to a full refund save for the following exceptions:

 

You may not obtain a refund if we have dispatched your completed forms following the purchase of our Completed and Verified service or if we have prepared your divorce application and issued you login credentials following the purchase of one of our managed divorce services within the 14-day cooling-off period. 

 

We understand that divorce is a highly emotional time and can be challenging to negotiate. However, Easy Online Divorce services are for consenting spouses, and we will not issue refunds if you become unable to use or decide not to use any of our divorce or financial order services after the 14-day cooling-off period.

 

All requests for a refund must be in writing to contact@easyonlinedivorce.co.uk.

Complaints Policy

We want you to be 100% happy with our services, but if you are unsatisfied with Easy Online Divorce’s services, you may make a complaint, which should be in writing and emailed to us at contact@easyonlinedivorce.co.uk. We will thoroughly investigate your complaint and provide a written response within 28 days.

 

Typically, we would reply to any complaint made by email, but we can provide a telephone facility to discuss matters of a more complex nature upon request.

Limitations of Use

You may not use the website or the documents for any other purpose except for your personal use. 

 

You may not publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, in whole or in part, except as expressly permitted in this Agreement.

 

As a condition of your use of this website, you warrant that you will not use this website for any unlawful or prohibited purpose by these terms, conditions, and notices.

Privacy Policy

By purchasing from us, your details will be entered into our customer database. We will never sell or otherwise share your name, email address, or other personal information with any other business or marketing campaign without your permission.

 

We will, however, send you information from time to time detailing our product updates and special offers. You may opt-out of receiving these notifications at any time after purchasing by using the unsubscribe link provided. All members’ personal data will be saved in accordance with UK and EU privacy laws and the Data Protection Act 1998.

Telephone Conversations

Calls may be recorded for training and monitoring purposes.

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